Return & Refund Policy

Last updated: July 16, 2026

At Stylison, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help. Please review our detailed returns and refund policy below:

1. Return Window

  • You may request a return or refund within 30 days from the date your order was delivered.

  • To be eligible for a return, your item must be unused, unwashed, in the same condition that you received it, and in its original packaging with all tags attached.

2. Restocking Fees

  • No Restocking Fees: We do not charge any restocking fees on eligible returns. You will receive a full refund of the product purchase price.

3. Return Shipping Costs

  • Change of Mind: If you wish to return an item because you changed your mind, ordered the wrong size/color, or no longer need the product, the customer is responsible for paying the return shipping costs.

  • Faulty, Damaged, or Incorrect Item: If the return is due to our error (e.g., the item arrived damaged, defective, or it is the incorrect product), Stylison will cover 100% of the return shipping costs. We will provide a prepaid shipping label in these cases.

4. Faulty, Damaged, or Incorrect Items

We take great care in packaging our products, but if your item arrives damaged or incorrect, please let us know immediately:

  • Contact us within 48 hours of delivery at support@stylison.com.

  • Please include your order number and clear photos of the damaged or incorrect item.

  • Once verified, we will arrange a free replacement or issue a full refund (including return shipping costs).

5. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Email our support team at support@stylison.com with your order number, the item(s) you wish to return, and the reason for the return.

  2. Our customer service team will review your request, confirm eligibility, and provide you with the correct return shipping address and detailed instructions.

  3. Securely pack the item and send it back to us using a trackable shipping service. We highly recommend keeping a copy of the tracking number for your records.

 6. Return Address

       All approved returns must be sent directly to our facility at:

       1055 E Colorado Blvd, Suite 500, Pasadena, CA 91106, USA

       ( Note: Please do not ship your return back to us without contacting us first. We cannot accept or process returns that are sent to our address without prior contact and authorization. Must contact Email: support@stylison.com or Phone: +1 (626) 946-9260[Mon-Fri, 9AM-5PM]  ).

7. Refund Processing Time

  • Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund based on the item's condition.

  • If approved, we will process your refund within 7 business days (Monday to Friday).

  • The refund will automatically be applied to your original method of payment.

  • Note: Depending on your bank or credit card company, it may take an additional 3 to 5 business days for the refund to officially post to your bank account.

8. Contact Us

If you have any questions or need assistance with your return, please reach out to us:

  • Email: support@stylison.com

  • Phone: +1 (626) 946-9260

  • Business Address: 1055 E Colorado Blvd, Suite 500, Pasadena, CA 91106, USA  

Thank you for choosing Stylison! We are honored to be a part of your daily lifestyle.